Welcome to Sam's Deli & Market support! We're here to help you with any questions or issues you may have.
Address:
Sam's Deli & Market
512 Mary St
Utica, NY 13501
Monday - Saturday: 8:00 AM - 9:00 PM
Sunday: 9:00 AM - 8:00 PM
Simply browse our menu, add items to your cart, choose pickup or delivery, and proceed to checkout. You'll need to create an account using your phone number for secure authentication.
We accept all major credit and debit cards through our secure payment processor, Stripe. You can save your payment methods for faster checkout on future orders.
Select delivery at checkout and enter your delivery address. You'll see the estimated delivery time and any delivery fees before confirming your order. Track your order status in real-time through the app.
Yes! Choose pickup at checkout and you'll receive a notification when your order is ready. Pick up your order at our location during business hours.
Earn points with every purchase! Points can be redeemed for discounts on future orders. Check your points balance in the app's profile section.
Contact us immediately at +1 (315) 520-1836 if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been prepared yet.
Our app uses phone number authentication - no password needed! Simply enter your phone number and verify the code sent to you via SMS.
Go to your profile in the app and update your address information. You can also enter a different address at checkout for individual orders.
Absolutely! All payments are processed through Stripe, a PCI-DSS compliant payment processor. We never store your full card details on our servers. All data is encrypted in transit and at rest.
We strive for 100% customer satisfaction. If there's any issue with your order, please contact us immediately at +1 (315) 520-1836 or email samsdeliandmarket@gmail.com and we'll make it right.
You can delete your account through the app settings or by contacting us at samsdeliandmarket@gmail.com. All your personal data will be permanently removed from our systems.
Experiencing technical issues with the app? Here are some quick troubleshooting steps:
If the problem persists, please contact us with details about the issue and your device type.
We value your feedback! Help us improve by sharing your suggestions and comments at samsdeliandmarket@gmail.com.
Our team is ready to assist you!
Email: samsdeliandmarket@gmail.com
Phone: +1 (315) 520-1836
Address: 512 Mary St, Utica, NY 13501
Thank you for choosing Sam's Deli & Market!