Privacy Policy

Last Updated: March 29, 2026

Sam's Deli & Market ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

We collect the following personal information when you use our app:

• Phone Number: Used for account authentication and order notifications
• Name: To personalize your experience and for order fulfillment
• Delivery Address: To deliver your orders to the correct location
• Email Address: For order confirmations and account communications (optional)
• Order History: To track your purchases and provide better service
• Payment Information: Securely processed by Stripe (we do not store full card details)

Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in app, interaction patterns
• Location Data: With your permission, to show nearby locations and estimate delivery times

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your food orders
• Communicate with you about your orders and account
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Manage your loyalty points and rewards
• Improve our app and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Stripe for payment processing, Firebase for authentication and data storage)
• Delivery Partners: When necessary to fulfill delivery orders
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your information:

• All data transmitted between your device and our servers is encrypted using SSL/TLS
• Payment information is processed by Stripe, a PCI-DSS compliant payment processor
• Phone authentication is handled securely through Firebase Authentication
• Data stored in Firebase is protected with security rules and encryption
• We regularly review and update our security practices

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update your information through the app's profile settings
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications
• Location Services: Disable location access in your device settings

6. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Third-Party Services

Our app uses the following third-party services:

• Firebase (Google): Authentication, database, and cloud storage
• Stripe: Payment processing
• Google Maps: Location services and mapping

These services have their own privacy policies governing their use of your information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account at any time through the app or by contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending you a notification for significant changes

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

By using the Sam's Deli & Market mobile application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.